When arranging shipments, it's essential to understand the distinctions between carriers and brokers, as each offers unique services.

Carriers

Carriers are companies that own and operate their own transportation assets, such as trucks and drivers. They handle the direct transport of your shipment without intermediaries. Carriers can range from individual owner-operators to large fleets. They typically provide more precise timelines and are fully accountable for any loss or damage to items during transit.

Upon booking with a carrier, contact information is exchanged, allowing both parties to confirm pickup and delivery specifics. You'll maintain direct communication with the carrier for status updates throughout the shipment process.

If you suspect that a carrier has subcontracted your shipment without your explicit consent, it's crucial to inform Member Support. Unauthorized brokering, including outsourcing to couriers like FedEx or UPS, is prohibited. For more details, refer to our Safe Shipping Guide.

Brokers

Brokers specialize in coordinating the transportation of shipments. They do not own transportation equipment or employ drivers. Instead, they connect with carrier companies within their networks to fulfill shipments at agreed-upon prices, striving to meet the requested time frames.

After booking with a broker, it's vital to communicate to confirm all details. You should receive direct communication from the broker via email or phone. Once everything is confirmed, the broker will engage carrier companies to secure transportation for your shipment.

Keep in mind that the time frames provided by brokers are estimates. While they endeavor to arrange pickup within the specified period, additional time may be necessary to assign your shipment to a carrier. Maintain direct communication with your broker for the most current information regarding your shipment's status.

Similar to brokers, freight forwarders arrange transportation for shipping customers as well. The difference is that freight forwarders work with various exporters and importers and have the ability to store cargo, negotiate freight rates, and arrange distribution.

Understanding these differences will help you make informed decisions when selecting the appropriate service for your shipping needs.